I purchased " SHAGGY RUG 36 HT EA 30 DUCK" on 17 July.
The rug was delivered to me a couple of days later personally by one of your friendly employees who explained you were able to deliver it much faster than a courier.
I really appreciate you going above and beyond.
Also, the rug is of excellent quality.
- Very Professional and Caring Attitude.
- Since we ordered online, he was very patient in showing us the different types/patterns of rugs.
- Respects individual privacy and pro-active in work ethics.
- He was able to provide some assistance in laying out the rugs at our Home.
- I would recommend your company to my sons and friends as I believe your work culture is very good.
- Please share this feedback with Chris.
I just wanted to thank the Blackburn store for the fast delivery of two rugs that I ordered Saturday night and delivered today, Monday, 24th August. I wasn't expecting the delivery to arrive so soon.
To the Operations Manager Re: Compliment We are writing to express our gratitude based on outstanding customer service we have both received on a consistent basis from one of your employees named Sean at your Nunawading Rugs Galore store. He is so helpful and nothing is too much of an effort for him. We feel we have been inconsistent in our decisions and he has been very patient, friendly, helpful and knowledgeable with a can do attitude. We feel he deserves to be recognized for his impressive efforts and hold him in hi regard. Regards Geoff and Jenni.
- Geoff and Jennie
We just bought few rugs from Rugs Galore. The staff were very cheerful. They advised us on few options which was very helpful. The rugs really look good and will definitely recommend Rugs Galore.
- Sash, Preston
The cost and quality was very good as compared to other stores we visited. Was very impressed with the variety they had in Traditional and Kids Range. Will visit again.
- Jay, Forest Hill
Hi this is just a short note with a big thank you to a staff member at Dandenong store, we recently visited the store looking to find a new carpet for our hallway, after being served by Justin my wife and I came away and were so pleased with his knowledge of the products and his polite manner we thought he deserved a pat on the back from a couple of happy customers.
- John, Melbourne
Hi there Thank you so much to Justin and Shaun for their great help and advice when buying 2 beautiful new rugs.
- Leonie, Melbourne
We would like to pass on our congratulations on having such a wonderful staff member and sales person named Sean. He has been so very helpful in assisting me with selecting carpets for our new home. Sean sales technique is not one of being pushy but more about trying to establish what it is we really needed. If I had a retail business he would top on my list for employment.
The owner is very lucky to have such a dedicated and talented staff member.
- Bernie, Melbourne
We were assisted very well from Shaun and his team at the Blackburn Store regarding a Rug exchange. Most often stores not too keen on exchanges but Rugs Galore and Shaun were very helpful making the transaction very smooth and helped us pick the right one.
Shaun immediately spoke to another store in Dandenong and arranged for an immediate pick-up and Justin had everything ready by the time I reach the store.
Well done Team, This may be business as usual but trust me not all store treat their customers this way!!
- Satish and Smitha